Lahore, (Pakistan Point News - 5 January, 2026):
During routine monitoring, the Bank identified certain irregular Credit
Card transactions and immediately initiated an internal review. The
review established that the transactions arose due to a temporary
technical glitch in the credit card system which enabled a certain number
of Banks ’existing customers to execute un-authorized transactions.
These customers, as reported in a section of media, were not specific to
any particular government scheme or program, including the Asaan
Karobar Card, and impacted a specific set of credit card holders of the
bank in general.
The Bank would like to clarify that this technical issue was not the result
of any cyber-attack, and the system gap identified has since been fully
rectified, and the system update on Friday/ 2nd January 2026 has
nothing to do with this particular credit card issue either.
Recovery actions have been initiated in line with the Bank’s standard
procedures, and while most customers have come forward and starting
paying over-limit amounts, all necessary remedial measures are being
implemented.
Claims circulating regarding the quantum of the amount involved are
highly speculative, exaggerated and incorrect. The situation remains fully
manageable for the Bank.
Impacted credit card holders have already been contacted and informed
by the Bank. Customers who have not been approached by the Bank
remain unaffected and have no cause for concern.
Also, we would like to mention that customers should beware of any
unauthorized advances to them and only ensure engagement with the
authorized officer(s) of the Bank after due verification of the
genuineness of the person(s) approaching them.
Kindly do not entertain
anyone who’s legitimacy is suspected in any manner.
For any further information, clarification feel free to contact BOP
helpline (+92-42-111-267-200).
This statement has been issued as part of the campaign of the Bank in
the larger public interest to create necessary awareness about the cyber
fraudulent activities rampant these days.
