Riyadh, June (پاکستان پوائنٹ نیوز 09 يونيو 2026ء) The achievement reflects the municipality's continued advancement in customer engagement and service delivery through the integration of traditional and digital communication channels and the adoption of advanced technologies. These efforts enhance service quality, accelerate response times, and improve customer satisfaction.
With the two gold awards, the municipality has qualified for the global finals, scheduled to take place in November, where gold-winning organizations from around the world will compete.
The Contact Center World association is one of the leading global organizations specializing in contact centers and customer experience. Founded in 1999, it has members in more than 200 countries and provides research, conferences, awards programs, and networking opportunities while promoting industry best practices.
