Riyadh, July (پاکستان پوائنٹ نیوز 24 يوليو 2026ء) GACA said passenger complaints against air carriers totaled 1,965. Saudia had the fewest complaints among airlines, at 39 complaints per 100,000 passengers, with an on-time complaint resolution rate of 89%. The index placed flynas second, with 56 complaints per 100,000 passengers and a 100% on-time resolution rate, and flyadeal third, with 81 complaints per 100,000 passengers and a 99% on-time resolution rate.
According to the index, the most common complaint categories in June were flights, followed by tickets and baggage services.
King Khalid International Airport recorded the lowest complaint rate among international airports serving more than 6 million passengers annually, at 0.4 complaints per 100,000 passengers. It received 13 complaints and achieved a 100% on-time resolution rate. Najran International Airport recorded the lowest complaint rate among international airports serving fewer than 6 million passengers annually, at one complaint per 100,000 passengers. It received one complaint and achieved a 100% on-time resolution rate.
Among domestic airports, King Saud Airport recorded the lowest complaint rate, at three complaints per 100,000 passengers. It received one complaint and achieved a 100% on-time resolution rate.
GACA said it issues the monthly report to enhance transparency, encourage fair competition, and support the development and improvement of services.
