KP Govt. Takes Initiatives To Strengthen Online Public Complaint System

Khyber Pakhtunkhwa government has taken advance level initiatives for further strengthening online public complaint system working under KP Citizen Portal of Performance Management and Reforms Unit (PMRU), said Provincial Coordinator of PMRU, Adil Saeed Safi on Thursday.

PESHAWAR, (UrduPoint / Pakistan Point News - 16th Aug, 2018 ) :Khyber Pakhtunkhwa government has taken advance level initiatives for further strengthening online public complaint system working under KP Citizen Portal of Performance Management and Reforms Unit (PMRU), said Provincial Coordinator of PMRU, Adil Saeed Safi on Thursday.

He was imparting training on "Sustainability and Enforcement of Governance Initiatives Policy" of PMRU to administration officers, district heads of the government departments and local bodies' authorities of Hazara Division held at Jalal Baba Auditorium, Abbottabad.

He said that Federal government also intends to replicate complaint system, devised by KP Chief Secretary office, at national level keeping in view its effectiveness and utility to redress public complaints and improvement of performance of the provincial government departments including local bodies' institutions.

He told that all sort of complaint cells established by any department or office will soon be replaced by online complaint system of Chief Secretary Office which would receive and redress the public complaints about public services and departments within stipulated time.

Coordinator PMRU added that performance of departments was now being checked and gauged by the electronic system instead of conventional personal supervision system which left no room for any negligence or inefficiency in delivery of public services.

All heads of the administrative departments as well as district offices have been made responsible to submit a certificate of compliance about completion of those 24 assignments twice or thrice a year which have been entrusted to their departments or offices in respect of service delivery.

He informed that to ensure citizens' access to service delivery system and officials the new communication medium of social media was being used and all departments and offices have been directed to create their account on facebook and twitter to keep contact with the general public and share with them all information about the public services.

He said that under Right to Information Law, hiding information about any government affair has now become impossible.

Adil Saeed also explained details of the newly introduced provincial government's policies about naming or renaming the government buildings, roads or other assets after national or provincial heroes.