Dubai Electricity and Water Authority, DEWA, has been accredited the ISO 14452:2012 by SGS Gulf Ltd, a leading global company in international auditing, testing, verification and accreditation.
DUBAI, (Pakistan Point News - 21st Jul, 2018) Dubai Electricity and Water Authority, DEWA, has been accredited the ISO 14452:2012 by SGS Gulf Ltd, a leading global company in international auditing, testing, verification and accreditation.
The accreditation was given to DEWA upon a comprehensive elaborate auditing for billing services and processes.
The achievement supports DEWA’s leadership in adopting the highest international standards and best practices, and contributes to its vision to become a sustainable innovative world-class utility.
Saeed Mohammed Al Tayer, MD and CEO of DEWA, received the certification from Rachid Cherkaoui, CEO of SGS middle East, in the presence of officials from both sides.
Commenting on the announcement, Al Tayer said that the certification is part of DEWA's efforts to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, the Vice President, Prime Minister and Ruler of Dubai, to promote government work to the highest quality, and achieve excellence in providing government world-class services.
The audit included a review of billing documentation, policies, processes and procedures; customer data management; meter readings; disputes, complaints and enquiry communications on billing; bill content and design; bill processing and delivery; bill payment methods and processing; and compliance and continuous improvement.
